# Troubleshooting

If your browser will not download the Sequin program:

- Try setting your browser to use passive ftp . Many organizations allow only passive ftp transfers through their firewalls. If your browser does not download Sequin, be sure that your browser uses passive mode for ftp. See Downloading with ftp for instructions on how to configure your browser for passive mode.

- Contact your system administrator. Your Internet connection may be down, or there may be other configuration problems with using ftp in your network. Tell your administrator that you're having trouble with downloads. Ask if you need to configure a proxy to use ftp, and if so, how to do it. Ask him or her to read this article and propose a solution:
  http://www.onlamp.com/pub/a/bsd/2002/12/19/ssn_openbsd.html

- Consider using ftp instead of your Web browser to download the file.

seq_trouble.css